How is the Telecom Industry Utilizing Technologies and Mobile Apps?

In this world of competitive business, every industry needs outstanding strategies to gain competitive advantage. The technology plays an important role in providing advantages to the industries by making their complex business operations more effective and smoother.

Mobile App Development 

Mobile applications have revolutionized the business model of various industries by maximizing the number of benefits. Companies utilizing the mobile app to lift their brand name and revenue graph besides these companies are gaining benefits like enhanced visibility, effective customer support, and easy communication.

It doesn’t matter that your business belongs to the retail arena, entertainment sector, educational field, and telecommunications the mobile app provides the growth and stability. The majority of customers using mobile apps for performing their daily tasks, that’s why business owners and entrepreneurs are investing in mobile app development.

Everyone knows that the telecom industry is struggling with the change in technologies trends but it is not sitting back and watching the world pass. Here are some technologies that help the telecom industry.

IoT (Internet of Things)

It has already established that IoT is going to be more than just on the A/C from an iPhone. The IoT is the complete ecosystem that connects everything we do from the home to the car, to the workplace to the electric grid.

The telecom industry utilizing the IoT to improve their services like:

•    Grade of Services (GoS): It defines the physical connections availability and performance and measures the attributes such as coverage, capacity, and the probability of network outage.

•    Quality of Services (QoS): It defines the traffic flow’s performance and allows an app to specify its needs according to attributes such as latency, jitter, dropped packet performance, error rates, and assured throughput (bit rate).

•    Quality of Experience (QoE): It is a subjective assessment of the end user’s experience with the service and thus brings in the communication network, the terminals, ease of use, and so on.

Cloud computing

With the help of the cloud computing the telecom industries provide the more flexible and more scalable enterprise IT services at a lower cost than the on-premise solutions. From the customer's point of view, it is the best opportunity to utilize the cloud-based service that can be accessed, updated, and purchased from anywhere in the world.

Carrier Grade Wi-Fi

When it comes to the wireless connectivity over the short distance, Wi-Fi is unbeatable. It is faster than 4G LTE and handles the bandwidth hogging. We all know that Wi-Fi hotspot is very slow than Wi-Fi, in the current situation.

The next generation of Wi-Fi hotspot will have the same capability as Wi-Fi with the carrier-grade Wi-Fi. By 2020, more than 90% of Wi-Fi hotspot will be carrier grade.

5G Wireless

As smartphone technology has evolved, customers have seen multiple generations of data technology emerged in the last few years. It started from 3G, then 4G, and now the 5G testing is going on. Testing of 5G has already begun but it won’t be available until 2020.

The increased bandwidth on data networks would be the biggest advantage of 5G wireless technology. 5G will be ten times faster than 4G with download speed around 10 GBPS.

Now, we know that which technologies are helping the telecom industry to grow and provide the better user experience.

Like several other industries, the telecom industry is not new to mobile apps. Let’s take a look at how mobile apps are beneficial for the telecom industry.

Unmatched Customer Service

Customer service is one of the most important factors of the telecom industry it helps to provide the solutions to their potential customers more frequently. With the implementation of the mobile apps in the telecom industry isthe great success and customer gets information about the new services more frequently.

Anyone who has ever spoken to a customer care executive from a telecom company will tell you that they had to wait for a long time to get a chance to communicate with customer care executive and most of the time they were not quite helpful.

If the chatbot is sitting for the customer service then chatbot can solve the customer's problem in a few seconds. It means very few complaints and ensures the best customer service.

Effective reporting solution

Reports are important for both customer and company. It helps the customer to analyze their data and talk time usage and helps them to choose the plan according to their requirement. The company gets the information about the user’s behavior and general patterns in the usage of services.

The robust mobile app helps telecom companies to collect the user’s information and create the valuable reports easily for both company and customer.

Streamlined sales support

In today’s situation, everyone keeps a mobile phone for most of the time. So, the sales team collects the information they need from the app and it helps them to make more effective sales calls. You could invest in high-performance apps to help your sales staff to present the best offers in front of customers in a more interesting manner. The following features in the app help your sales team to present the offers in a more interesting and engaging manner.

•    Video and Image Gallery

•    Sales forms

•    Lead generation forms

•    Comparison between competitors

Meeting challenges and solving crisis

Accidents don’t occur with prior notice, you must be prepared for the worst situations. In these situations, crisis management applications are highly beneficial for the businesses. These apps have the list of emergency contacts and addresses of all the areas. These apps also have the features that inform the user about the protocol to be followed when the crisis occurs.

Ease of paying bills

Mobile makes it easy for customers to pay bills and recharge the network balance. Customers don’t need to stand in the long queues or log onto the website. The app also reminds the customer about the bill payment date.

These are the benefits of the mobile app in the telecom industry. You know the robust and scalable mobile app helps many industries to increase their growth, whether you are into the hospitality, retail, education, financial, and telecommunication. Today, the mobile app market is growing faster than the beanstalk.

Lots of mobile app development companies are available in the market, businesses have lot of options but the problem is still same, how to find the best app development company? So, if you are looking for the app builder agency, then contact with Fifium. Our developers are expert in developing the app by using the different languages like Java, Objective-C, Swift, and so on. Contact us now.